Course Description

Introduction to CMMI for Services, Version 1.3

Official SEI Three-Day Course

Overview

cmmiThis three-day course is the definitive introductory course about the CMMI for Services (CMMI-SVC) model. The course provides the knowledge you need to take your first steps with CMMI-SVC and is a prerequisite for any certification or subsequent course that calls for an Introduction to CMMI requirement.

CMMI-SVC is a comprehensive set of guidelines that helps organizations to establish and improve processes for delivering service. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers service providers a practical framework for achieving higher levels of service quality, controlling costs, improving schedule performance, and ensuring customer satisfaction.

The course is composed of exercises, discussion, and presentations with ample opportunity for participation. After attending the course, you will understand the concepts and issues related to CMMI-SVC. This course can fulfill one of the prerequisites for SCAMPI training.

Intended Audience

bulletService providers and customers

bulletProcess improvement practitioners and champions

bulletAppraisal team members

bulletProfessionals interested in service management concepts

Course Objectives

This course will help participants to

bulletdetermine whether CMMI-SVC applies to your business context

bulletlearn effective practices for defining, establishing, and managing service

bulletsustain improvement

bulletprepare for next steps, such as an appraisal

About the instructors

The instructors are SEI-authorized instructors for this course and certified High Maturity Lead Appraisers for SCAMPI appraisals.  They have been helping software and systems organizations improve quality and productivity for more than twenty years.